Insurance
The future of insurance is intelligent, personalized, and proactive. Altolabs empowers insurers to modernize every touchpoint, from underwriting and policy servicing to claims management and fraud detection, through its unified Enterprise AI ecosystem.
Traditional insurance operations often face slow, fragmented, and compliance-heavy processes that make both customers and internal teams feel disconnected.
Key issues included:
Lengthy claims turnaround due to manual workflows
Inconsistent customer experiences across channels
High operational cost in claims and policy servicing
Limited visibility into fraud risk and compliance tracking
Disconnected systems with no unified data intelligence
We re-engineered the insurance journey using the Altolabs AI ecosystem, integrating PRISM, Gloss, Tango, and Pulse into one connected workflow:
Automated Claims and Underwriting: AI copilots handle initial claim intake, verification, and fraud detection, reducing manual effort by 60%.
Document Intelligence: Gloss extracts, validates, and cross-checks policy documents, ID proofs, and regulatory forms in seconds.
AI Voice & CX Automation: Tango enables personalized, multilingual conversations across voice and chat, keeping customers informed in real time.
Agentic Orchestration: PRISM automates decision workflows across systems like CRM, policy admin, and core insurance engines.
Governance & Adoption: Pulse measures success through KPI dashboards aligned with McKinsey and ADKAR frameworks, ensuring sustainable transformation.
