They sense emotion and adjust their language to stay calm, empathetic, or assertive when it matters most.
Agents carry memory and context across voice, chat, and email, so conversations stay fluid.
Agents anticipate needs, suggest next steps, and guide conversations toward resolution proactively.
Manage Agentic Workforce
Command Center for Your Agentic Workforce
Engagement Boost:
Efficiency Gains
“With Tango, we unified our contact center across languages, agents, and channels — our AI team never sleeps”
Angela Smith
97/100
AI + Human Synergy Score
Measured through real-time CQM and sentiment intelligence
Growth Impact
Tango works effortlessly on top of leading contact center platforms such as Avaya, Genesys, NICE, Cisco, and others — adding a powerful layer of Agentic AI and Voice Intelligence without disrupting your existing setup.
It brings Agentic AI-powered voice and digital agents that augment the human workforce, automate routine interactions, and provide real-time intelligence — enabling contact centers to deliver smarter, faster, and more empathetic service at scale.
Your Always-On CX Workforce
Tango deploys specialized AI CX Agents that handle inbound and outbound conversations, service requests, and sentiment tracking—ensuring faster resolutions, higher satisfaction, and consistent brand experience across every channel.
Empathetic, Multilingual, and Self-Learning
Each AI Agent continuously learns from real interactions, adapting tone, intent, and behavior to mirror your brand’s voice—delivering human-like empathy, real-time personalization, and measurable impact.
Manage, Train, and Scale Your
CX Agents
Automatically evaluate 100% of calls using AI — scoring empathy, clarity, compliance, and resolution effectiveness, replacing manual QA sampling.
Automate claims, onboarding, and service workflows with contextual awareness across IVR, chat, and email.
